Thursday, September 27, 2007

Blackberry vs iPhone

It's cool to buy an iphone in U.S., but I chose to be practical. A Blackberry pearl only costs less than US$100, while its email function is already enough for me. Several friends chose iPhone because of its stylish look. However, I believe blackberry has more operating experience than Apply on this area. (let me wait for another five years to buy the new-generation iphone after Apply gains more experience)

Speaking of blackberry's professional service, I would say one thing. I got annoyed one day after finding the web browser disappreared from my cellphone. I called the customer service twice, and tried every thing I could to solve it.(remember, I was once in the computer engineering major). But nothing works. So after the short discussion with the customer service tele person, I was connected to a techinical enginner based in east coast. It's already 7pm in my time zone, which means it's over 10pm in his time zone. He is very patient, and seems very confident on how to solve the problem. We have been talking on the phone for over one hour on how to set up new software(most of the time the line was holding during the setting up period). And the problem was solved finally. It is really interesting to see Blackberry has real enginneers to support individual users. More importantly, the service seems works 24 hours.

It reminds me of China's cell phone market. The service quality is hardly assured, while most of the companies only compete on the price. That strategy will not last longer, I firmly believe. The service is what people depend on, and the reason I chose blackberry.

1 comment:

Cintia said...

I think I'll get a blackberry Curve, but wonder how much it costs in China, and the service plans!

Agree with you, I'll consider an iPhone some time later.