Thursday, September 27, 2007
Speaking of blackberry's professional service, I would say one thing. I got annoyed one day after finding the web browser disappreared from my cellphone. I called the customer service twice, and tried every thing I could to solve it.(remember, I was once in the computer engineering major). But nothing works. So after the short discussion with the customer service tele person, I was connected to a techinical enginner based in east coast. It's already 7pm in my time zone, which means it's over 10pm in his time zone. He is very patient, and seems very confident on how to solve the problem. We have been talking on the phone for over one hour on how to set up new software(most of the time the line was holding during the setting up period). And the problem was solved finally. It is really interesting to see Blackberry has real enginneers to support individual users. More importantly, the service seems works 24 hours.
It reminds me of China's cell phone market. The service quality is hardly assured, while most of the companies only compete on the price. That strategy will not last longer, I firmly believe. The service is what people depend on, and the reason I chose blackberry.
Thursday, September 20, 2007
Tuesday, September 18, 2007
A telecom service and equipment firm based in Indianapolis has cut a deal to sell its VoIP service in China. InteleCom Solutions said it signed a letter of intent with two Chinese companies for sales and distribution.
Panda International and Shanghai NIU Telecom agreed to market InteleCom service and equipment in China. Together, the two Chinese telecoms comprise 372 million landlines, 508 mobile users and 170 Internet subscribers, InteleCom's chairman, John Roberts said. All 1.1 billion are potential VoIP customers, he said. (One research firm pegged the Chinese VoIP market at 144 million paying users in four years. China, in turn, is expected to turn out 35 million VoIP phones this year.)
InteleCom previously cut an equipment distribution deal with Sakal Group, the largest privately owned retail chain in Israel. That deal put 21,000 InteleCom VoIP phones in Sakal's 80 retail stores and 800 wholesale points-of-sale. InteleCom clearly has a plan for world VoIP domination through the clever use of alliances.
Saturday, September 15, 2007
P.S. I am moving to California now. I start to think if I should chang to another blog or change the blog name to Amy_in a crazy california or Crazy Amy in california. Let me know your good ideas.